FAQ (Frequently Asked Questions)

How do I place an order?

Ordering our products is fast, simple, and secure! Select the products you wish to order then fill in the customer billing and credit card information. When you submit your order, our online retailer, CCNow will send an Order Confirmation to your email address. This can also be used as an invoice or receipt, if you choose to print the email message.
Once your credit card information has been processed (usually less than 24 hours), we ship the product(s) to you.
Have a question regarding our online payment processing? See FAQ, go directly to the CCNow web site, or email us at: customerrelation.us@usecinternational.com

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What credit cards does CCNow accept?

CCNow accepts Visa, Master Card, American Express, and Discover/Novus cards.
This includes all card types, which are derivatives of those brands. Some examples are: Visa check cards and debit cards, Master Card"MasterMoney", EuroCard, etc.

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How will the product(s) be shipped to me?

Our parcel distribution department determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and could be delivered by the U.S. Postal Service, FedEx, UPS, etc. Customer requests for a specific parcel carrier cannot be met by our company at this time.

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What will my shipping cost be?

Shipping charges are: $10.00 for US orders, $15.00 for Canadian orders, and $15.00 for international orders.

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How do I exchange or return an item?

USEC International offers a 30-day money-back return/exchange policy on every product you purchase from us. A Return Form with instructions will be sent in your shipment. Please note that refunds cannot be given once the CD packaging has been opened. Please be sure to indicate whether a replacement or refund is preferred.

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Is ordering online secure through your website?

All order information is encrypted for your protection.

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Is my information kept confidential?

USEC International and CCNow ask customers to supply various personal data when placing an order, such as name and address, credit card information, and email address. We use this data only for the purpose of filling an order or communicating with the customer about the status of an order. We treat this information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law. We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. USEC International and CCNow are committed to safeguarding the privacy of our customers' personal data.

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Frequently Asked Questions
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